*** Hybrid role located Houston, TX but fully remote if live outside of Houston, TX ***
***Must be eligible to work within the United States and must reside in the United States***
*** Temp to Hire ***
Job Overview
The Operations Analyst will implement, maintain, and improve processes while utilizing various systems to ensure the timely and accurate completion of Operations tasks and analysis for the nearly 2 million residential and small commercial energy customers. This role primarily focuses on but is not limited to, the Remittance, Incentive Fulfillment, and Vendor Feedback functions of Operations.
Responsibilities
- Perform cross-functionally to proactively identify, document, and assist in the development of processes and gaps
- Execute daily processing tasks while working and minimizing exceptions
- Use root cause analysis to identify solutions to exceptions, errors, and process gap
- Interpret complex data and effectively communicate findings to stakeholders and third parties
- Ensure business requirements and regulations are met and implemented in daily tasks and exception handling, designing, and maintaining a quality control process
- Provide user support for applications, projects, and processes
- Generate routine and ad hoc reports, using them to drive results and performance
Skills
- Passion for analytics and excellent business performance.
- Manage self and strive for exceptional results.
- Work effectively and build relationships with people at all levels.
- Excellent written, verbal, and interpersonal communication skills.
- Takes responsibility, is accountable for all actions and decisions, and pushes self and others for the best outcome for our customers and company.
- Ability to receive direct feedback, adjusting approach and goals accordingly.
- Ability to perform under pressure, deliver to milestones, and manage resources
- Manage multiple projects and tasks, partnering closely with stakeholders and establishing cross-functional solid relationships.
- Adapt to rapidly changing environments and priorities.
- Intermediate to advanced Excel skills.
Education
High School Diploma or GED Equivalent
